Co-located with Technology for Marketing

24 - 25 September 2025
ExCel London

24 - 25 September 2025
ExCel London

Conference Programme 2024

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Creative CX: Industry Heavyweights' Success and Failure Stories

18 Sep 2024
The Future of CX

For marketers and eCommerce experts interested in learning from industry leader’s most impactful CX implementations. 
Join this reflective and valuable session, where leading ecommerce experts highlight the key learnings from their most successful CX campaigns. They will be discussing the failures and challenged they ran into, so you don’t have to!

What you can expect to takeaway:
- Insights into innovative CX strategies and the challenges industry leaders overcame.
- Practical tips for implementing creative CX solutions in your organisation.
- Inspiration to push the boundaries and elevate your customer experience offerings.

Chairperson
Annie Mamigonians, CX CI Consultant - AnnieMam Ltd
Speakers
Nick Stragnell, Head of eCommerce & Digital Marketing - Raging Bull
Milly Mackay Wilson, Head of eCommerce - Soho House, Soho Home
SJ Grabiec, Global Head of CX & Fraud - AllSaints Retail Ltd

With thanks to our sponsors & partners...