30 Apr 2024
How to Manage Rapid eCommerce Growth That is Integrated With Your Store Offering
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In a recent conference session, Andrew Ostcliffe, Oxfam's Head of eCommerce & Retail Innovation, shared key strategies for managing rapid eCommerce growth while integrating with physical store offerings.
🎧 Listen to the Full Session
🔑 Key Insights
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Oxfam, boasting 575 charity shops and over 300,000 weekly online listings, utilises digital connections and centralised infrastructure to handle high product volumes seamlessly.
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Collaborations with brands like Tony's Chocolonely and the sale of fair trade items enhance engagement and support global communities.
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To stay competitive, Oxfam plans a marketplace model and AI-driven dynamic pricing to boost sales velocity and average order value.
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Providing trend data to shops enables targeted online listings, while centralising logistics, customer service, and returns streamlines operations.
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With over £90 million in revenue funding charitable work, Oxfam underscores the importance of omni-channel strategies for their mission.
In summary, Oxfam's approach highlights the power of integration, collaboration, and data-driven decision-making in managing eCommerce growth effectively.
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