Co-located with Technology for Marketing

24 - 25 September 2025
Excel London

24 - 25 September 2025
Excel London

Stages and Content Themes

The Headline Stage is the centrepiece of eCommerce Expo and Technology for Marketing, bringing together industry leaders, visionaries, and disruptors. 

 

Designed for C-suite executives, strategy directors, and digital innovators, this stage explores the biggest trends shaping the future of eCommerce and marketing.

Expect cutting-edge insights into the forces influencing digital commerce, the impact of AI on customer experience, and proven growth strategies from top brands, influencers & thinkers. Attendees will leave feeling informed, inspired, and ready to shape the future of digital business.

This stage is a must-attend for eCommerce leaders, technology strategists, and business decision-makers looking to stay competitive. 

 

With technology evolving at breakneck speed, this stage delves into the latest innovations reshaping online retail. Expect expert insights on how to future-proof your tech stack through seamless re-platforming, streamline operations with AI-driven automation, and deliver hyper-personalised experiences that engage customers again and again. Walk away with a strategic blueprint for harnessing technology to drive long-term success in an ever-changing digital economy.

Customer loyalty doesn’t end at checkout, and this stage is dedicated to professionals in logistics, fulfilment, and customer retention. 

 

Key discussions will focus on last-mile delivery innovations, seamless returns processes, and proactive customer service strategies that enhance brand loyalty. Expect to walk away with actionable insights to refine the post-purchase journey, drive repeat business, and turn customers into advocates. 

A must-attend for UX designers, product managers, and digital commerce teams, this stage focuses on building frictionless online experiences.

 

Topics include user-centred design, conversion rate optimisation, and mobile-first strategies that enhance digital interactions. Expect practical insights on crafting intuitive, high-performing eCommerce experiences that drive engagement and sales. 

For global expansion strategists, cross-border trade experts, and international logistics professionals, this stage explores the complexities of selling worldwide. 

 

Topics include overcoming regulatory hurdles, optimising global supply chains, and leveraging localisation strategies to enhance customer experience across markets. Attendees will gain practical insights into scaling their businesses internationally while maintaining efficiency and profitability. 

For eCommerce leaders, growth marketers, CRO specialists, and digital analysts, this stage is all about refining and enhancing digital strategies.

 

Sessions will cover A/B testing, site performance improvements, and data-driven decision-making techniques. This stage is all about improving online performance. 

With day 2 being led by IMRG (the UK’s largest eCommerce membership community), attendees will leave with a clear roadmap to optimise conversion rates, boost customer engagement, and maximise online sales. 

This stage is designed for CX specialists, digital marketers, and retention experts who want to master customer engagement.

 

Attendees will explore the latest trends in personalisation, customer service automation, and experience-driven commerce. With deep dives into AI-driven interactions and omnichannel strategies, you’ll leave with the knowledge to create seamless, memorable customer experiences that drive long-term loyalty.

With thanks to our sponsors & partners...