Co-located with Technology for Marketing

24 - 25 September 2025
ExCel London

24 - 25 September 2025
ExCel London

Theatres and Content Themes

For ambitious professionals who want exclusive insights into cutting-edge technologies, leading brands and industry expertise. 

 

Discover the keys to success as we bring together the top eCommerce and marketing leaders, providing invaluable knowledge and solutions for your business.​ Take a deep dive into the world of wisdom at The Headline Stage with the most important players within the eCommerce and marketing industry. ​

You will leave feeling inspired, motivated and informed about the key developments. The Headline Stage is your gateway to a world of inspiration and growth.​

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​Come away with the tools and knowledge needed to be future fit in digital commerce. ​

 

Customer’s digital expectations are constantly rising due to more sophisticated technology developments such as AI & automation. This stage will help you to meet the customer’s standards and obtain a deeper understanding of the evolving tools, trends and technologies, as well as how to exploit these opportunities. ​

For eCommerce professionals wanting to stay ahead and future-proof their knowledge with insights from the industry's leading digital experts.

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Feel equipped with the latest insights, case studies and technologies that will inform your future delivery & fulfilment. 

 

Customers’ expectations around delivery can be difficult to satisfy, with many players now delivering “superfast”, while others focus on sustainable fulfilment and delivery using natural packaging materials and zero-carbon delivery methods. This space will help you to identify the common pitfalls of delivery and fulfilment, to ultimately delight your customers.  ​

​For eCommerce logistics and operations professionals wanting to deliver a seamless customer journey after purchase. 

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Feel self-assured and equipped with the latest UX & CRO knowledge and tools to win customers and grow your business. ​

 

Taking a user-centric approach to your UX not only fosters customer satisfaction but also boosts engagement, resulting in better business outcomes. This stage will highlight the latest technologies, trends and practices within the UX domain which will help you to gain those crucial customers.  ​

For UX designers, CRO specialists, digital marketers and eCommerce professionals looking to turn browsers into buyers through continuous UX improvement. ​

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You'll leave feeling equipped with the knowledge and expertise necessary to make informed investments in your global expansion. 

 

In today’s cross-border market, UK businesses that sell across the globe face various challenges, including acceptance fees, heightened fraud risks, and additional costs associated with processing refunds internationally. This theatre is designed to assist you in overcoming these cross-border challenges and navigating the next phase of growth in your international e-commerce strategy. ​

For professionals specialising in cross-border commerce looking to enhance their global strategy. ​

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Feel more confident in your omnichannel strategy, drive sales and delight your customers. 

 

The challenge is to seamlessly deliver consistent experiences across all channels without sinking too much time into the irrelevant details. This stage will give you the actionable insights to identify what's important and what's not, enabling the creation of a seamless omnichannel experiences in a workload-friendly manner.​

For eCommerce professionals that want to thrive on multiple, yet diverse, channels.​

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You will have the actionable insights needed to stay ahead of competitors and deliver exceptional customer experience. ​

 

Customer experience has become a key differentiator in winning and retaining customers. This theatre will help you ensure the entire journey stays customer-centred from product discovery all the way through to customer feedback.  ​

For marketers and retailers wanting to know the latest developments and trends within the customer journey domain. ​

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The IMRG Optimisation Stage at the eCommerce Expo is a hub of activity, providing in-depth updates and current data on the UK retail market, including insights into average customer spending, conversion rates, and Black Friday trends.

 

By leveraging real-time market data from IMRG, this stage will enable you to benchmark your own eCommerce performance against the wider market and use these insights for your online optimisation.

Feel equipped to move forward within the eCommerce landscape, with a good understanding of some of what some of the biggest industry players are doing and why they’re doing it.

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