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The Headline Stage
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For ecommerce experts and the professionals that support them who want to identify the optimal capabilities to thrive at the intersection of direct and indirect digital commerce. Consumers and busines ...
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Never has it been more challenging for marketers and e-commerce practitioners to cut through and grab the attention of consumers. Shoppers aren’t just strapped for cash, but time, too. So, how should ...
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For marketers and eCommerce experts that want to learn the intricacies of brand development, influencer partnerships, and impactful marketing strategies. Join Vogue Williams as she delves into her m ...
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For marketers that want to learn how to build a strong social media strategy, understand the impact of social-first marketing and create cultural movements. From hard-launching a parasocial relationsh ...
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In today’s competitive market, cultivating a dedicated and engaged community is more crucial than ever for achieving marketing success and driving business growth. This session will delve into the str ...
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Digital commerce is experiencing a pivotal moment, and, in this ever-evolving ecommerce landscape, business decisions have shifted from relationship-based to data-driven where algorithms reign supreme ...
The Future of Digital Commerce
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How to set up your business in Dubai and what we can do to help as Dubai Commercity
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For marketers, eCommerce experts, and fulfillment specialists seeking to understand the pivotal role of the digital shelf in the consumer journey and how to leverage data and AI to succeed. Join Swa ...
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Join this session to learn how to grow your omni-channel presence on DTC channels using the technology and expertise of Amazon supply chain services. Amazon Multi-Channel Fulfillment (MCF) provides fa ...
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For marketing professionals and eCommerce managers that want to learn how to build a compelling brand narrative, understand the dynamics of direct-to-consumer (D2C) sales, and create strategies for ec ...
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Ann Stanley is the Founder & CEO of Anicca Digital, an award-winning digital marketing agency in Leicester that has provided data-driven solutions for ecommerce & established brands, for the last 17 y ...Speakers
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For Marketers, eCommerce professionals & brands who want to benchmark themselves against others in the industry spending on Amazon Ads/Promotion. Established brands will debate the amount which should ...
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Nearform_Commerce’s Engineering and Product Design experts will offer an in-depth Q&A session, exploring how they collaborated with Kernel to revolutionise the fast-casual dining industry. Hosted by D ...
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For eCommerce and marketing professionals that want to have a great peak season, and a brilliant start to 2025. eCommerce podcast host extraordinaire, and author of multiple bestselling books on eCommerce will be drilling down to the 3 key things that are going to separate the winners from the also-rans over the coming months. What you can expect to learn: • How eCommerce Marketing is Changing - and what you need to do to keep up • How to deal with changing consumer needs and desires • What to include in your marketing plans for peak season, and beyond
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Future proofing your commerce stack without lots of in-house technical expertise can be daunting. You may know the approach you want to take, and understand why leaning into unified commerce is essent ...
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Customer service is undergoing a revolution fuelled by data and generative AI. This presentation will explore trends that are having an impact on companies using e-commerce as an integral part of thei ...
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Join us for a discussion on the evolving landscape of commerce, featuring insights from industry pioneers Chloe Thomas, Deepak Anand, and Robert Kulawik, COO of Everything5Pounds. This panel will expl ...
Post-Purchase: Optimising the Delivery Experience
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Exploring the opportunities and risks of adopting AI and emerging tech for SMEs in the world of eCommerce - Cost: The advantages of integrating exporters, logistics providers, and e-commerce platfor ...
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A discussion between restaurant delivery guru, Peter Backman, and Gavin Smith, COO of Pizza Pilgrims. They will investigate: • How to marry tech with the traditionally people-focused restaurant sector ...
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Ever wonder how a brand made it big? Loop sits down with Dessi Bell, Co-Founder of Saint + Sofia to discuss her journey and how post-purchase plays a pivotal role in their success. What you can expect ...
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For eCommerce professionals, logistics experts, and business leaders who want to understand how to maintain and even innovate operations during times of high pressure. Join the Director General of Ukr ...
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Join SJ Grabiec, Head of CX & Payments at AllSaints & John Varvatos, as she guides you through how her team innovated customer experience by improving communication, utilising key technologies, and go ...
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It's astonishing that £34 billion is left at the point of checkout as consumer expectations around delivery and returns are not being met. With retail margins under so much pressure, and the cost of a ...Speakers
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For eCommerce and marketplace experts who want to understand the impact of specialist marketplaces including how they can streamline last-mile delivery. This session delves into the evolving landsca ...
Seamless Omnichannel
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Today's omnichannel customer journey embodies an intricate web of consumers fluidly switching between multiple channels such as in-store, online and social channels. This complexity is exacerbated by ...
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Everyone's talking about it, but what does it actually mean? Omnichannel is a buzzword that shows no signs of retiring, and for good reason; research shows that the Omnichannel customer spends more an ...
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Selling online is becoming more challening by the day. With growing competition from home and abroad, evolving regulations, increasingly discerning customers, and ever-changing marketplaces requiremen ...
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Co-founder and Chief Brand Officer Susan will share Here We Flo's journey, from best mates daydreaming about starting the “Feminist Mafia” in the university toilets to “tampon moguls” building the bes ...
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Harnessing Data and AI for Enhanced Customer Experiences
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For marketers and business leaders eager to capitalise on evolving trends and drive growth. This session will explore the new emphasis on health and wellness, focusing on how pleasure and empowerment ...Speakers
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For eCommerce and marketing professionals who are looking to increase sales via social commerce. Join a session where leading brands at various stages of their social commerce journey highlight the ke ...
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Join us for an insightful session on how global fashion retailer, H&M Group, has created new revenue streams through early adoption of innovative platforms and retail media strategies. This session w ...
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For Marketers and eCommerce Experts that want to understand the shape of loyalty in 2024 and drive better engagement and retention.Earning customer loyalty is at the core of building sustainable busin ...
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In the ever-evolving landscape of eCommerce, it's easy to overlook traditional marketing channels in favour of digital innovations. However, direct mail, when used strategically alongside digital chan ...
UX-Driven Customer Acquisition
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Discover the top 5 AI strategies transforming ecommerce, helping businesses boost conversions, reduce costs, and enhance customer experiences.Speakers
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For marketers and UX designers that want to learn about the importance of accessibility and create inclusive web spaces. Families of disabled households in the UK spend an estimated £274 billion a y ...
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A successful content strategy revolves around creating higher quality, stickier web content that builds trust with the audience and solves critical business problems for visitors. Atomic content is a ...
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For eCommerce experts, marketers, and UX specialists that want to enhance customer satisfaction, boost conversion rates, and drive sales growth.This session explores the dynamic intersection of resear ...
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More Than Just A Bike - Brompton is the leading British manufacturer of folding bicycles who provides a low-cost, environmentally friendly form of transport for those who travel around the city.Join t ...
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For marketers, sales professionals, and business owners interested in using conversational commerce to drive customer acquisition. Discover how businesses have effectively integrated chatbots, virtua ...
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Join an unmissable talk featuring legendary homeware brand The Conran Shop. Joining them are their agency, Unified and Shopify. They’ll be sharing the inspiring journey of replatforming The Conran Sho ...
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For marketers and UX designers that want to learn about the importance of accessibility and create inclusive web spaces. Families of disabled households in the UK spend an estimated £274 billion a y ...
Cross-Border & International Commerce
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For marketers, eCommerce experts, and global business professionals interested in exploring potential growth within international marketplaces. It’s clear that Amazon and many other marketplaces can ...
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Ready to take your eCommerce business global? Discover the game-changing cross-border B2B platform that makes international expansion a breeze. Connect your European brand to over 400 top US marketpla ...
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For eCommerce and retail business leaders looking to make the leap into the US market or to get some practical advice on what to do to scale further. This session will share genuine experiences of having launched, run and grown multiple retail businesses in the US market, but ran them from the UK. I helped launch OKA into the US market, and have helped this become the biggest market for DUKE + DEXTER as well as launching my own brand Sirluxe Socks here too. What you can expect to learn. - Practical examples of strategies that worked for me and my businesses when launching into the USA that you can take away and implement. - Errors I made along the way so you don’t have to.Speakers
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Hyperpersonalisation, seamless omnichannel, generative Ai, AR, VR, instant & social commerce are just some of the trends we see now, but what else is on the horizon and how can you prepare? As we vent ...
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This keynote will provide an overview of the key customs challenges facing businesses – particularly small businesses – which are seeking to grow their international reach. The keynote will then provi ...
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In this session, Habib Ansari will walk merchants through practical steps for entering new markets. He will cover essential strategies, including leveraging fintech innovations to enhance payment proc ...
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For marketers and ecommerce professionals looking to expand into new territories more effectively.How an ecommerce brand (Wonderskin) broke borders to enter one of the biggest markets leveraging the p ...
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For marketers and ecommerce experts who want to learn how to grow their business abroad Moonpig's international expansion journey, with a focus on the organisational and marketing implications Wha ...
The Future of CX
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Join us for an insightful workshop. In this session, Emily Maddox, Digital Growth Consultant at Insider, and Paul Garrett, Email & ECRM Manager at Solopress, will discuss how Solopress achieved a 360- ...
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For marketers and eCommerce professionals who feel overwhelmed by new and exciting CX trends and are unsure on what should be prioritised. Join Nick Stragnell as he takes you through a practical sess ...
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Discover the secrets to transforming your website from a passive browsing space into a dynamic engagement hub! Unlock the potential of immersive experiences, personalised content, and data-driven insi ...
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For professionals, marketers and leaders who want to optimise for the future of CX with great talent and leaderships to drive growth and profitability locally and globally The panel will discuss the ...
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Commerce Experience Platform, Nosto, welcomes fashion powerhouse, Oh Polly, to share their ecommerce secrets as they've scaled to a £100m+, internationally acclaimed fashion brand. Listen in as Nosto ...
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For marketers, eCommerce experts, business leaders, and industry professionals seeking to adapt to evolving consumer behaviours influenced by the COVID-19 pandemic. This session will delve into the ...
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Every product has a Product Experience (PX) when it meets a potential customer in a buying mode and chosen channel. Your commercial performance is driven by that interaction between your products and ...
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For eCommerce professionals, Marketplace experts and those selling on Amazon that want to learn the secrets of winning on Amazon. Our session will cover the Amazon Algorithm, the importance of PPC a ...
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This talk emphasizes the important role of advanced search functionalities in improving customer experiences in eCommerce. By examining various search query types and highlighting the impact of effect ...
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For marketers and eCommerce experts interested in learning from industry leader’s most impactful CX implementations. Join this reflective and valuable session, where leading ecommerce experts highligh ...
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Join Bloomreach, Colours of Data and 02 to explore the transformative power of data and artificial intelligence (AI) in modern eCommerce. By leveraging these technologies, businesses can create highly ...
IMRG Optimisation Stage
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For eCommerce teams that want to maximise their email campaigns. IMRG reveal the best tips and tricks on how to improve your Open rates and Click through rates. This session will help you understand ...
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For eCommerce teams that want to optimise site search and create the best navigation IMRG reveal the best tips and tricks on how to improve your site search. This session will reveal industry benchmar ...
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For eCommerce teams looking to increase revenue without losing margin IMRGs exclusive market data will reveal if you’re discounting more frequently than your competitors. This session will unveil ho ...
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For eCommerce and marketing teams that want to know what will happen over Black Friday this year IMRG’s exclusive data will answer the big Black Friday question – should you start your campaign earl ...
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For eCommerce teams looking to maximise their checkout conversion IMRG will show you what the best checkouts in eCommerce look like- using data from an exclusive survey we share the best practice fo ...
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For eCommerce teams looking to understand how the online retail market is performing IMRGs panel of retailers represent over £25bn in online revenue- we show you where the growth in the market is cu ...
Leadership Programme
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IMRG have undertaken a survey of retailers to understand what is in their 3/5-year plans, where they are focusing investment, and what they see as potential head- and tail-winds over that period. Find ...
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The panellists will share their views and experiences around working in the industry touching on leadership, mentorship, the role of allies and what they wish they had known 10 years ago. We will also ...
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Join IMRG at this interactive session to understand what retailers have in their 3/5-year plans, where they are focusing investment, and what they see as potential head- and tail-winds over that perio ...
AI Powered Marketing
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For marketing professionals, leaders and business owners that want to learn how to safely utilise AI in their processes to boost productivity. There’s ALOT of noise around AI at the minute, from the ...
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In this talk, we investigate how the proliferation of content, channels, and customer touchpoints is challenging DTC and eCommerce brands to maintain brand consistency and streamline content operation ...
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Discover how Conversational Commerce is enhancing customer experiences and driving growth to transform businesses.Understand the core concepts and benefits of conversational commerce.Explore real-worl ...
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Keen to find out how to build an AI loop that’ll guarantee you more good leads with much less work? In this session, we’ll be talking about how to leverage AI tools to not just save a ton of time, but ...
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For marketers, e-commerce experts and social sellers who want to increase leads, track conversions and make cost-effective content that doesn’t blow the budget In this engaging and example-filled s ...Speakers
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For eCommerce marketers that want to use 3D GenAI to automate their product visuals. In this session you will learn how to leverage 3D and GenAI to scale your visual content and automate your producti ...Speakers
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Marketers that want to level-up their marketing problem solving skills with Gen-AI A demo of custom built tools built amplify marketers' work by using gen-ai to reframe business challenges, do creat ...
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This is a must for marketers and eCommerce experts to learn how AI can dramatically improve your marketing effectiveness and ROI, enhance customer experiences, and stay ahead of the competition throug ...
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Unlocking the Power of AI for Your Business. Discover how your business can access an entirely new workforce of AI agents and intelligent automation to increase capacity, boost sales, and maximise pro ...Speakers
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For marketers & innovators that want to understand how Mondelez is utilising AI in their campaigns across the globe & which traps must be avoided. This session will explore the opportunities that AI ...
Campaign Management
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For Marketing Managers who feel overwhelmed by high volumes of unstrategic tasks and struggle to achieve the results demanded of them. In this session, B2B Jade—TikTok influencer and Founder of the B2 ...
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For those who want to use email marketing to engage with and maximize the lifetime value of their customers. Join Virgin Wines’ Customer Marketing Director for a practical session on how to use emai ...
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By integrating personalization and automation into your marketing strategy, you can create more meaningful interactions with customers, leading to increased loyalty and higher sales. This presentation ...
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For marketeers, e-commerce managers and direct to consumer leads who want to understand how to navigate the complex media landscape and where to invest their time and budget to deliver growth for your ...
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Join us for a unique session featuring a fireside chat with industry leader Sophie Miller, also known as the "Pretty Little Marketer." She will be discussing the invaluable insights on leveraging soci ...
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Marketers are 377% more successful when they set marketing objectives than those who don’t. But what about setting the right objectives? For Marketing Managers eager to show real results to their busi ...
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For ambitious marketers who feel their confidence levels are holding them back from career success. Does confidence in marketing depend on industry training and experience? Before enrolling in anothe ...
Data, Analytics & Personalisation
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For marketers ready to leverage first part data better whilst respecting consumer privacy. What you can expect to learn: - How to move away from over-targeting individuals and towards developing rel ...
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The recent economic headwinds tested every ecommerce business. Costly acquisition combined with dwindling customer loyalty led to a perfect storm which saw many seemingly healthy brands fall by the wa ...
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For product managers, marketers, and business leaders that want to learn how to drive growth through experimentation, understand how to empower teams with data, and create a culture of continuous inno ...
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In today's digital age, attention is a valuable commodity. Companies are in constant competition for customers' attention to promote their products and services, making customer engagement a challengi ...
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Dive into the world of Web3 and discover how it's revolutionising marketing! What you can expect to learn: - How user-owned data, new revenue models, and enhanced transparency are changing the game ...
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For marketers and senior executives to discover what a world class measurement and data driven automation suite looks like, across all marketing, from Croud the major international brand and performan ...
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For ecommerce retailers that want to understand how to make more money from SEO.This session discusses the assumptions that prevent online retailers from making as much money from organic search due t ...
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Do you feel like it's becoming harder to get quality traffic to your website? Well you're not alone, and it is in many cases. In his talk, Greg will unpack 5 factors that are making quality website ...
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For digital marketers who want to unlock the power of contextual data to enhance customer experiences. Ever gone onto Amazon and received suggestions for products related to a one-off event from two ...
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A session for marketers looking to speed up content creation and use reader engagement data to drive pipeline, revenue and campaign ROI. Peoplesafe's use of Turtl offers a compelling case study, showi ...Speakers
The Future of Digital Marketing
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Pinter’s brewing system makes more than just beer. Their innovative product—and smart, segmented marketing—turn 1 in 2 customers into loyal repeat purchasers. Learn firsthand from Pinter’s Matt Davis, ...Speakers
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What if we could make our lives (as marketers) easier? What if we could create moments that truly "wow’d" our customers? What if everything (and everyone) simply... worked like magic? It may sound l ...
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For marketers that want to ensure their strategy is up to date and future proofed for competitive advantage. Find out what you need to be doing now to take advantage of web 3 trends and future consume ...
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Brand promise is aspirational. Reputation is reality. Modern businesses need to bridge the gap to ensure the product and service on offer, and their commitment to their customers is the reality at the ...
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Former Dragon and Co-foudner of Implement AI, Piers Linney, cuts through the noise and shares insights and strategies to put generative AI to work in your business.
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As customer expectations continue to rise, 1-to-1 live video shopping consistently exceeds them—achieving a remarkable 90+ CSAT. But how can you effectively market this game-changing solution? Join Se ...Speakers
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For retailers, brands, media agencies, screen estate owners and data specialists who want to understand the potential of Retail Media and pitfalls to avoid. Interest in Retail Media has rocketed as ...
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For marketers, ecommerce experts, and sustainability advocates that want to understand the nuances of building a purpose-driven brand. Join us for an enlightening session with the co-founder of Too ...
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For marketers and business leaders eager to capitalise on evolving trends and drive growth. This session will explore the new emphasis on health and wellness, focusing on how pleasure and empowerment ...Speakers
The Headline Stage
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For marketers, ecommerce experts, and anyone interested in navigating the post-pandemic consumer landscape, understanding the evolving dynamics between brand marketing and performance marketing is cru ...
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Explore the exciting and rapid evolution of AI, robotics, plus other breakthrough technologies with tech expert Jason Bradbury. Gain insights from his extensive experience in media and hands-on experi ...
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H&M’s flexible architecture distributes product data across all digital touchpoints worldwide. We integrate search, SEO, social media, and asset metadata to support our growing assortment and increase ...
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For marketers and eCommerce professionals looking to inspire their teams and drive a purposeful agenda. Join Charles from the How I Became podcast as they explore the leadership journey of Natalie Cam ...
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For digital marketers and content strategists who want to understand the power of video content, engage their audience more effectively, and leverage data for impactful strategies in 2025. Session O ...
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For eCommerce experts and marketers that want to understand the power of personal branding and inclusive design. This session will delve into the inspiring journey of Izzy Wheels, founded by sisters A ...
The Future of Digital Commerce
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For marketers keen to be inspired by how a brand that only launched in 2018, fast became the market leader of the non-alcohol category Lucky Saint are the market leaders in the non-alcohol category, ...
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For eCommerce professionals and decision-makers who want to learn how to optimise their direct-to-consumer (D2C) channels, understand the complexities of platform migration, and create a more engaging ...
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It doesn't matter if you sell boots, games, or cars—if you sell them online, you're going to need great content to sell them. In this talk, Simen Svale, Co-Founder and CTO of Sanity, will share best p ...
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For senior executives, C-suite, digital transformation leaders, e-comm professionals and innovation leads within the digital industry. In an increasingly competitive digital landscape, eCommerce leade ...
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For eCommerce teams and marketers who want to understand what the future online ecosystem will look like. This session offers an in-depth exploration of how companies must adapt to the swiftly changin ...
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For marketers and ecommerce experts that want to understand how to leverage the daily routine to build long-lasting customer relationships. Data shows that we’re now living in The Routine Economy, whe ...
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For eCommerce professionals and marketers looking to use data analytics and AI for precise measurement and enhanced customer engagement in eCommerce. Every business has their own nuances when it comes ...
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We delve into the critical aspects of payments and security that are essential for thriving in the international arena. Effective payment solutions and robust security measures form the backbone of su ...
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The session will explore the current sustainability impacts of eCommerce practices and the customer behaviours they embed. It will go on to decipher how positive impact can be achieved moving forwards that help not only drive change for people, planet and profit but also help marketers stay on the right side of new legislation coming through later this year.
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As eCommerce continues to evolve, four major trends are pushing customer engagement toward 1-to-1 live video shopping. This innovation is set to transform the shopping experience by seamlessly merging ...Speakers
Post-Purchase: Optimising the Delivery Experience
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For eCommerce managers, operations managers, supply chain professionals, and logistics experts aiming to enhance efficiency and speed in shipping. This session explores the challenging landscape of su ...
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It’s not too late to supercharge your Peak season strategy! Dive into the real-world lessons from Peak 2023 and discover the proven tactics to build a winning delivery forecast for Peak 2024. Cut thr ...
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Over the past few years, the growth of digital payments, including digital wallets and open banking, has been nothing short of exponential. According to Open Banking Ltd UK data, In 2020, there were ...
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For eCommerce experts, fulfilment specialists, operations managers that want to learn about the future of drone delivery and what’s happening now
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In this session we’ll share insights on how delivery companies can simplify logistics to enable you to grow. We’ll explore marketplace relationships, logistics technology, delivery services, internati ...
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For ecommerce professionals impacted by last-mile operations.The growth of ecommerce and multichannel retail provides many opportunities; however, such a shift doesn’t come without challenges. One ver ...
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Navigating the marketplace selling spectrum calls for tenacity, partnership and commitment and when you get it right, oh boy can it make a difference to your business. What you can expect to learn: - ...
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"You only get one chance to make a good first impression." That's exactly what your unboxing experience is all about. Learn how to supercharge positive customer reviews, referrals and purchases by mak ...
Seamless Omnichannel
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For marketers, product managers, and digital strategists who want to leverage SEO effectively in the era of AI-driven marketing and product development. In this session, we will delve into the crucial ...
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Discover how to increase conversions and average cart value with a cookie-free approach in our presentation. We will delve into the advanced features of Blendee's Marketing Operating System and innova ...
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For B2B marketers, eCommerce experts, and data specialists who want to enhance personalisation using AI while maintaining data cleanliness.This session delves into tangible AI integrations that are ea ...
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As SMEs expand and embrace multi-channel sales strategies, they face increasing challenges in managing stock and order fulfilment effectively. Any misstep in inventory management can result in stockou ...
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- What has changed: store-first to digital-first; from pureplay to multichannel retailing; the rise of next-day delivery and much more - What are the innovations that we can see now and what are the new things that will come along? - What are leading retailers betting on, hoping for and requiring?
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For eCommerce and Payments experts that want to learn how to improve their customers and payments’ experience and how Amazon Pay simplifies the process of purchasing products and services for hundreds ...
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Second-hand fashion is disrupting the industry; Stop ignoring it and start integrating it! For brands, marketing and fulfilment specialists that want to understand the pre-loved landscape, work effect ...Speakers
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Come and learn how important an integrated strategy is to boost revenue from PPC & SEO. We’ll uncover the specific things that other brands have done to: Bring seemingly ‘irrelevant’ teams together Im ...
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Navigating the Digital Maze of Today's Customer JourneyIn today's talk, aimed at marketers, eCommerce experts, and digital strategists, we will delve into the complexities of the modern consumer journ ...
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Discover how Unified Commerce is revolutionising the retail landscape by delivering seamless, personalised customer experiences across all channels. Join us to unlock the future of retail, increase co ...
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For marketers and eCommerce experts that want to understand the unique preferences of Gen Z and what this means for omnichannel strategies. This session delves into the distinctive characteristics and ...
UX-Driven Customer Acquisition
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For marketers and eCommerce professionals interested in advancing personalisation to increase ROI and customer lifetime value. Companies that excel at personalisation generate 40 percent more revenue ...
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With only 17% of alcohol buyers purchasing online in 2023, Diageo came to DEPT® with a challenge: how could it get more customers to buy its products online? But Diageo boasts more than 200 brands so ...
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For digital marketing managers, eCommerce Specialists, UX/UI Designers & Consumer Insights Analysts that want to create engaging experiences and impactful digital activations. In this session, Hamish ...
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In a marketplace where every interaction counts, companies that excel at UX-driven personalization are setting themselves apart. Join Darren Nisbett, Solution Engineer at Algonomy, as he delves into t ...
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For delegates who want to acquire and retain subscribers whilst providing more value in cost sensitive times. Tough economic times combined with rising CAC's and costs to serve has made it harder than ...
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Do you feel like it's becoming harder to get quality traffic to your website? Well you're not alone, and it is in many cases. In his talk, Greg will unpack 5 factors that are making quality website ...
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For marketers and ecommerce experts who want to understand how to think like a startup to supercharge your content to convert. This session will explore how challenger brands create content to stand ...
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As businesses continue to evolve, harnessing the power of customer data to fuel the Customer 360 has become increasingly complex yet crucial for driving business success and competitive differentiatio ...
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Join Thiago, Senior Product Manager for Payments at Dunelm, for an insightful 25-minute session designed to demystify the complex world of payments. In "Payments 101: Essential Knowledge for Growth," Thiago will break down common payment jargon and reveal often-overlooked opportunities that can significantly enhance business growth. Drawing from his extensive experience, he will explore practical strategies and low-hanging fruit that companies can leverage to optimize their payment processes. This session is ideal for professionals seeking to deepen their understanding of eCommerce payments and drive success in their businesses.
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Navigating digital product development for great CXFor digital product managers and developers who want to understand customer challenges, optimise development budgets, and enhance multi-channel custo ...
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In a world where every click, swipe and tap is an opportunity for growth, delivering a modern, customer-centric user experience has never been more important. Join Storyblok, Brave Bison, SAP and Winp ...
Cross-Border & International Commerce
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This session will explore how digital currencies can transform your eCommerce business by enabling fast, secure, and low-cost cross-border payments. You'll learn how cryptocurrencies can simplify inte ...
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Haroon Mohammed and Steve Lavington will delve into the complexities of cross-border e-commerce, focusing on how retailers can strategically navigate marketplaces to expand their reach. This session w ...
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For entrepreneurs and ecommerce leaders that want to learn the story behind two multi-million dollar brands. Frankie will share insights into cross-border trade and international expansion, Amazon vs ...
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In this session, we will explore the challenges associated with enterprise selling across borders and scaling ecommerce operations globally at pace, we will cover: ● The need for enterprise to under ...
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For eCommerce experts and marketers that want to learn innovative cross-border tactics, understand the power of live streaming, and create engaging, seamless shopping experiences. This session will ...
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Join a lively discussion with international ecommerce experts, highlighting effective strategies for global market expansion and profitability. This session covers crucial trends and actionable strate ...
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For eCommerce professionals aiming to build an international customer base and optimise profitability through targeted localisation strategies. This session focuses on the essential elements of expa ...
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The Future of CX
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Join us as we delve into the practical challenges, successes, and future potential of AI in driving both conversions and reducing operational costs.
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This insightful session explores the growth journey of a founder-led brand along with unpacking key findings from the Future Shopper Report 2024, delving into search trends, social commerce, customer ...
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In the competitive eCommerce landscape within both B2B and B2C, capturing, understanding and leveraging customer data for personalisation is crucial to not only grow but also to sustain your online ch ...
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For marketers, ecommerce experts, and brand strategists seeking insights into navigating the evolving landscape of ecommerce, technology, and data, join us for an exclusive fireside chat with Seb Bard ...
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In this session, we will how DPDI and GDPR impact the complexities of the digital landscape, where the rules of customer engagement have been rewritten. The author of the book “How to Use Customer Dat ...
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Did you know that Gen Zers are more review-oriented than Millennials when shopping online? Do you know what factors influence people when making purchasing decisions online? Or the main drivers for r ...
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Customer service and operational leadership members in the eCommerce space, who want to understand what makes an excellent customer service strategy – from engaging their own people, to utilising emer ...
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As AI revolutionises ecommerce, what becomes of the merchandise and the customer? This talk explores the transformation of merchandising in an AI-saturated retail landscape. We'll examine the concept ...
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For Aspiring Entrepreneurs, Small Business Owners, E-commerce Professionals, Pet Product Retailers & Distributors that want to learn how to start and scale an eCommerce brand, understand strategies to ...
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In this session, we’ll explore the insights from the 2024 AI and Customer Service Index—a comprehensive survey of 1,200 U.S. consumers. As AI becomes an integral part of customer service, the challeng ...
IMRG Optimisation Stage
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IMRG’s in-depth analysis of the delivery propositions for 300 retailers will reveal which delivery, returns and OOH options they offer, how much they charge for them, and the lead-times promised so yo ...
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For eCommerce teams that want to maximise their email campaigns. IMRG reveal the best tips and tricks on how to improve your Open rates and Click through rates. This session will help you understand ...
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For eCommerce teams looking to increase revenue without losing margin IMRGs exclusive market data will reveal if you’re discounting more frequently than your competitors. This session will unveil ho ...
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For eCommerce teams looking to maximise their checkout conversion IMRG will show you what the best checkouts in eCommerce look like- using data from an exclusive survey we share the best practice fo ...
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For eCommerce and marketing teams that want to know what will happen over Black Friday this year IMRG’s exclusive data will answer the big Black Friday question – should you start your campaign earl ...
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For eCommerce teams looking to understand how the online retail market is performing IMRGs panel of retailers represent over £25bn in online revenue- we show you where the growth in the market is cu ...
Leadership Programme
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For industry leaders, who are keen to understand if there is such a thing as work-life balance when balance isn’t a word that comes naturally to this audience! Being a leader is undoubtedly one of the ...
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At this networking lunch for senior retailers, we’ll have detailed discussions about the tech platforms that different businesses have in place, how effective they are, and debate the pros and cons of ...
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Ever wanted to step into the future and meet the customer you’ll one day serve? This highly interactive workshop for senior leaders is your opportunity to brace your business for the impact of the cha ...Speakers
AI Powered Marketing
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GenAI is playing a growing role in B2B content marketing and demand generation, but it is not a silver bullet. This presentation, based on the 2024 State of B2B Lead Generation Report from Demand Exch ...
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In the fast-paced world of marketing technology, the right stack can make or break a brand’s success. With endless tools and technologies at their fingertips, how are leading brands in 2024 strategica ...
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"In this ever-evolving digital landscape, let's delve..." zzz...ChatGPT responses don't have to be this dull. This lively session will teach you how to start getting results that sound like you.
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Explore the evolving landscape of AI and digital marketing, where technological advancements, shifting consumer behaviours, and data-driven strategies are reshaping the industry. What you can expect ...
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For marketers and business leaders who want to leverage AI to boost website conversions and enhance customer engagement. This session explores the transformative power of AI in modern marketing strate ...
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For Digital and Ecommerce Directors aiming to boost conversion rates without sacrificing profit margins. Did you know 85% of people prefer negotiating with a chatbot than a human? AI negotiation offer ...
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For marketers, eCommerce professionals, and business leaders who want to understand the future of marketing jobs and prepare for the AI-driven changes in the industry. This session will explore the ...
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For marketers, social media managers, and content creators that want to revolutionise their social media marketing strategy and maximise content output. Join Archana, a veteran content creator with ov ...
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For marketers that want to discover cutting-edge technology and support the brightest AI talents in marketing. This session showcases the hottest startups in the AI marketing industry as they compet ...Speakers
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This session will explore the transformative potential of AI and gamification in the telecommunications industry, highlighting how these technologies can revolutionise customer engagement, optimise op ...
Campaign Management
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We explore some of the leading Ai tools with an overview of examples of how they can be used. Gordon will provide a crib sheet that you can take away of all these. What you can expect to learn: - Wh ...
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The demand for engaging content and experiences is higher than ever, making marketers' jobs more complex. But it doesn't have to be this way. In this session, we'll show you how people, processes, and ...
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Struggling to tell a brand story that people care about? Keen to market your product and actually cut through the noise to reach your ideal customers? For marketers, commercial teams, founders and l ...
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Elevate your digital customer experience with 10 powerful tactics inspired by Dotdigital. Dive into web personalisation, cross-channel marketing, loyalty programs, dynamic emails, and more to engage c ...
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Gain practical tips on enhancing your LinkedIn presence to support both your personal growth and your company’s success. What you can expect to learn: - Crafting a standout LinkedIn profile - Build st ...
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For marketers and small business owners who want to grow their Instagram and TikTok following and sales. Join this session to learn how the successful brand, Rani & Co. Jewellery achieved a staggeri ...
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Join Emma and Ruta co-hosts of the Blame it on Marketing podcast as they discuss how to make sure your marketing campaigns get signed off. Sick of the CEO railroading your content? Fed-up of legal say ...
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For ecommerce marketers and agencies who want to understand more about Gen Alpha and their online shopping habits. There’s evidence to suggest that Gen Alpha (6 to 16-year-olds) are rowing back on eco ...
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For marketers that are not seeing results from their influencer campaigns and want to gain clarity over what advertising works and what doesn’t.Learn how Ricky Gervais' brand, Dutch Barn Vodka, initia ...
Data, Analytics & Personalisation
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For marketers that want to learn how the latest AI and Marketing technology innovations are shaping digital marketing strategy, implementation and practice. Join Dr Dave Chaffey to learn practical r ...
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For marketers that want to understand consumer behavior, drive attention, and build loyalty. In an ever-evolving digital marketing landscape, businesses are facing rapid changes due to AI advancemen ...
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Transform Your Data, Transform Your Future!" Join us as we walk you through the essential validation steps to building a robust Google tech stack that ensures top-notch data quality, GDPR compliance, ...
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For marketers that want to understand how to build a premium D2C brand in a competitive omnichannel category like beauty As a leading hair care retailer, Philip Kingsley has been bridging the gap be ...
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Come & see real-examples of AI-predicted smart segments. You’ll also learn the easiest way to convert each segment, and most importantly spend less time making more money from repeat purchases from th ...
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For marketers, event directors, data heads, community managers, brand managers that want to learn more about their respective communities’ needs and desires, understand the how to use that insight to ...Speakers
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Breaking down internal silos and fostering synergy within your organisation is crucial to unlocking the full potential of your digital marketing efforts. We'll delve into how integrating your marketin ...
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For marketers seeking to deepen their understanding of evolving consumer behaviours and leverage data-driven strategies for targeted marketing activation. This session explores the transformation of c ...
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The age-old business dilemma. Should you focus on nurturing existing customer relationships or expand your customer base by acquiring new customers? While attracting new customers is vital for growth, ...
The Future of Digital Marketing
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For marketers seeking to understand the evolving landscape of influencer marketing and harness its potential for driving brand growth and engagement. Join this session to comprehend the current state ...
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In an era where consumers crave authenticity, LOOP is on a mission to help brands move beyond chasing trends and viral moments to build sustained, community-driven movements. By harnessing the power o ...Speakers
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For marketers that want to learn how the latest AI and Marketing technology innovations are shaping digital marketing strategy, implementation and practice. Join Dr Dave Chaffey to learn practical rec ...
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Join us to explore how we helped Levi Strauss & Co transform their wholesale selling process, and adopt a product-based approach to get the most out of their digital investments.
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For marketers seeking a cathartic space to gain advice on tackling key challenges. In an era where efficiency, AI integration, and hyper-personalisation are paramount, marketers are under immense pres ...
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For marketers who are toying with the idea of taking their career independent. This session will cover the essentials you need to have in place before transitioning from a traditional 9-5 job to run ...
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This session will see RDG Campaign Manager, Ben Davies and Spark Account Director, Michael Clingham, discuss how RDG and Spark Foundry harnessed the power of gaming to promote the latest 16-25 Railcar ...
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With the decline of cookies and the rise of AI driven advertising, more brands are seeing success from taking a full funnel approach to their marketing. Janis Thomas, Managing Director at Look Fabul ...
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For any professional who feels they struggle to get internal or external buy-in from colleagues or customers. In this session we'll cover how to build relevant, compelling, and emotionally engaging content that will influence your stakeholders. We'll go through practical frameworks to influence people and share reusable techniques that help you craft the right narrative for the different audiences.Speakers
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